Return & Replacement Policy for Fresh Vegetables – Soko Freshy

At Soko Freshy, we are committed to providing you with the freshest, highest-quality vegetables. Due to the perishable nature of our products, we operate a strict no-refund policy and offer replacements only where applicable. Your satisfaction remains our priority. Please review our refund and return policy below:

1. Quality Assurance and Freshness

  • We take great care in delivering fresh, high-quality vegetables. If you receive items that are damaged, spoiled, or not in the expected condition, please contact us immediately.

  • Any issues such as wilting, discoloration, or spoilage must be reported within 24 hours of delivery.

2. Eligibility for Replacements

  • Damaged or Defective Items: If items arrive damaged or spoiled, we will arrange a replacement at no extra cost. You may be required to provide photo evidence to support your claim.
  • Incorrect Items: If you receive the wrong items, please notify us within 24 hours. We will arrange for the correct items to be delivered as a replacement.
  • Non-Perishable or Unopened Items: Unopened and unused non-perishable items (such as packaged herbs or preserved products) may qualify for a replacement within 24 hours of delivery.

3. No Refund Policy

  • Soko Freshy does not offer refunds under any circumstances. All valid claims will be resolved through product replacement only.

4. Return Guidelines

  • Fresh Vegetables: Due to their perishable nature, fresh vegetables are not eligible for return, unless they are confirmed to be damaged or defective upon delivery.
  • Condition of Items: Where a return is necessary for replacement processing, items must remain in the condition they were delivered (unused and in original packaging where applicable).
  • Returns will be arranged on a case-by-case basis. If a return is necessary, we will guide you through the process.

5. Order Cancellations

  • Orders can be canceled within 1 hour of purchase. After this period, cancellations may not be possible as we begin processing your order immediately.

  • Approved cancellations within this window may be issued as store credit or order adjustment.

6. Customer Support

If you experience any issues with your order, please contact us:

📞 0791 949 268
📧 sokofreshy@gmail.com

🕒 Monday to Sunday, 5 AM – 6 PM

We are committed to resolving your concerns as quickly as possible. We accept orders 24/7. Kindly note that any orders placed after 12:00 will be delivered the following day.

Important Notes:

  • Please inspect your order immediately upon delivery.
    All claims are subject to review based on product condition and reported issue.
  • Replacements are issued only after verification and approval by our team.