Terms and Conditions for Soko Freshy Online Shop

Effective Date: 21/11/2024

These Terms and Conditions (“Terms”) govern your use of the website Soko Freshy (the “Site”) and the purchase of fresh vegetables and related products (the “Products”) from Soko Freshy (“we,” “us,” “our”). By accessing or using our Site, you agree to comply with and be bound by these Terms. Please read these Terms carefully before using our services.

1. General Information

  • The Site is operated by Soko Freshy, registered at Kamukunji Market.
  • We sell fresh vegetables and related products directly to consumers via the online platform.
  • These Terms may be updated from time to time, and any changes will be posted on the Site. Your continued use of the Site after any such updates will constitute your acceptance of the revised Terms.

2. Account Registration and Use

  • You must be at least [18 years old] to create an account on the Site or make a purchase.
  • To use certain features, you may be required to register an account. You are responsible for maintaining the confidentiality of your account details, including your password.
  • You agree to provide accurate, current, and complete information when creating an account or making purchases.

3. Order Placement and Acceptance

  • All orders placed through the Site are subject to availability and acceptance by us.
  • We reserve the right to refuse or cancel an order at any time, including after an order has been confirmed, if there are issues with payment, stock, or other circumstances.
  • By placing an order, you make an offer to purchase the Products in accordance with these Terms. A contract between you and us is formed when we confirm the order and process payment.

4. Pricing and Payment

  • All prices listed on the Site are in Kshs and may include applicable taxes (unless otherwise stated).
  • Prices and product availability are subject to change without notice. However, once an order is confirmed, the price of the Products in that order is fixed.
  • We accept various forms of payment, including credit cards, debit cards, and other online payment methods. By submitting payment information, you authorize us to charge the total amount of your order.
  • If a payment issue arises, such as an authorization failure, we may contact you to resolve the matter before shipping your order.

5. Shipping and Delivery

  • We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on location and availability.
  • Delivery charges will be displayed during checkout and are subject to change.
  • You are responsible for ensuring that the delivery address provided is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete information.
  • Due to the perishable nature of our products, we may not be able to provide exact delivery times. However, we will make reasonable efforts to deliver your order within the estimated time frame.

6. Returns, Refunds, and Cancellations

  • Due to the perishable nature of our products, returns of fresh vegetables are not accepted unless the product is damaged, spoiled, or not as described.
  • If you receive a damaged or incorrect product, please contact us within 24 hours of delivery for a refund or replacement.
  • Cancellations can be made within 1 hour of purchase before the order is processed. After this time, cancellations may not be possible.
  • Refunds will be processed to the original payment method, and may take 3-5 business days to appear.

7. Product Descriptions and Availability

  • We make every effort to ensure that the descriptions, images, and prices of Products on the Site are accurate. However, we do not guarantee the accuracy of any information on the Site.
  • The availability of Products may be subject to change without notice. If a Product is out of stock or unavailable after placing an order, we will notify you and provide alternative options or a refund.

8. Use of the Site

  • You agree not to use the Site for any unlawful purpose or in a way that could damage, disable, or impair the Site or interfere with any other party’s use of the Site.
  • You must not engage in activities such as spamming, hacking, or using the Site to spread viruses or other harmful content.
  • We reserve the right to suspend or terminate your access to the Site at our discretion for any violations of these Terms.

9. Privacy and Data Protection

  • Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.
  • By using the Site, you consent to the collection and use of your data as outlined in the Privacy Policy.

10. Limitation of Liability

  • To the maximum extent permitted by law, Soko Freshy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the purchase of Products.
  • We are not responsible for any damages or loss of products due to shipping delays, incorrect delivery details, or misuse of Products.

11. Force Majeure

  • We will not be held liable for failure to fulfill orders or obligations due to circumstances beyond our reasonable control, such as natural disasters, labor strikes, or supply chain disruptions.

12. Governing Law and Dispute Resolution

  • These Terms will be governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of law principles.
  • Any disputes arising out of or related to these Terms or your use of the Site will be resolved through binding arbitration, except that you may seek injunctive relief in a court of competent jurisdiction.

13. Changes to Terms

  • We may update these Terms from time to time. Any changes will be posted on the Site with an updated effective date. We recommend that you periodically review this page for the latest version.

14. Contact Information

  • If you have any questions or concerns regarding these Terms and Conditions, please contact us at: